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What you can return, how long you have, and what you get back. Written plainly, with the exact timelines.
Last updated:27/07/2026
The full terms are below. This is the summary — the detail sections govern.
| Return & exchange window | 7 days from the date of delivery |
| What you get back | Store credit or gift card — not a refund to your original payment method |
| Pickup | Attempted within 24–48 working hours of approval, up to two attempts |
| Exchange delivery | 7–10 working days after quality check approval |
| Condition required | Unused, unwashed, all tags, labels and original packaging intact |
| Defects appearing after use | 30-day review period from date of purchase |
| Shipping charges | Non-refundable |
| Cancelling a COD order | Only before dispatch |
| Cancelling a prepaid order | Resolved as store credit, at LURI’s discretion |
By shopping on LURI or submitting a return or exchange request, you agree to be bound by the terms of this Refunds & Returns Policy. If you do not agree with these terms, please do not place an order on luristore.com.
LURI may update this policy from time to time. The terms that apply to your order are the terms published on this page at the moment you place it, so please review this page when you order and again when you raise a return or exchange.
Returns and exchanges may be requested within 7 days from the date of delivery. Requests raised after that window are not eligible under this policy.
Once your request is approved by our team, you will receive confirmation at your registered email address and phone number, and our logistics partner will attempt pickup within 24–48 working hours.
If pickup fails. Pickup is attempted up to two times. If it is unsuccessful because of access issues at the delivery location, or because our courier does not service your pincode, you may be asked to ship the product back to our warehouse at the address we provide. Reverse pickup is always subject to courier availability in your area.
Quality check. After the product reaches our warehouse it goes through a mandatory quality check. Your return or exchange is processed only once that check is cleared.
Exchange delivery. Exchanged products are delivered within 7–10 working days of quality check approval. If the size you requested is unavailable, you may choose an alternate product of similar value, or receive store credit or a gift card for the eligible amount.
You may request a return or exchange if any of the following apply:
All claims are verified during the quality check at our warehouse. If the issue is validated, your replacement or credit note is processed as set out in this policy.
To be eligible, the product must meet all of the following conditions:
If a returned product shows visible signs of use, damage or tampering, LURI reserves the right to reject the request and ship the item back to you.
For approved return requests, the value is issued as a credit note or gift card, sent to your registered email address. Refunds are not returned to your original payment method.
Cash on delivery orders can be cancelled only before they are dispatched from our warehouse. Once shipped, a COD order cannot be cancelled and must follow the regular return process after delivery.
Prepaid orders are treated as final once placed. LURI does not offer direct refunds for cancelled prepaid orders; in genuine cases, resolution is provided as store credit or a gift card at LURI’s discretion.
Some issues — colour bleeding, print cracking, finishing defects — only show up after a wash or a few wears. LURI offers a 30-day review period from the date of purchase for garment issues of this kind.
This review period runs alongside, not instead of, the 7-day return window. The 7-day window covers returns and exchanges; the 30-day review period covers defects that emerge with wear.
Four steps. Have your order number and any photographs ready before you start.
Log in
Sign in at luristore.com using the email address or phone number you registered with.
Open My Orders
Go to “My Orders” and select the item you want to return or exchange.
Submit the request
Choose your reason and submit, attaching clear photographs if you are reporting damage or a defect.
Track the status
You will receive updates by email and SMS as your request moves through approval, pickup, quality check and final resolution.
How long do I have to return a LURI order?
7 days from the date of delivery. Requests raised after that window are not eligible.
Do I get my money back, or store credit?
Approved returns are issued as a credit note or gift card sent to your registered email address, not as a refund to your original payment method. Store credit can be used on your next purchase at luristore.com. Shipping charges are non-refundable.
What condition does the item need to be in?
Unused, unwashed and in the same condition it was delivered, with all tags, labels and original packaging intact. No stains, perfume or deodorant marks, pet hair, holes or fabric damage. Sets and combos must be returned complete. Items showing signs of use may be rejected and shipped back.
How does pickup work?
Once your request is approved you receive confirmation by email and SMS, and our logistics partner attempts pickup within 24 to 48 working hours. Pickup is attempted up to two times. If it fails, or if our courier does not service your pincode, you may be asked to ship the item back to our warehouse.
How long does an exchange take?
Exchanged products are delivered within 7 to 10 working days after quality check approval at our warehouse. If your requested size is unavailable you may choose an alternate product of similar value, or take store credit for the eligible amount.
What if a defect appears after I have worn or washed it?
LURI offers a 30-day review period from the date of purchase for issues such as colour bleeding, print cracking or finishing defects. Contact support within 30 days with clear photographs and your order details. If approved, a pickup is arranged and a replacement or store credit is offered.
Can I cancel my order?
Cash on delivery orders can be cancelled before dispatch only. Prepaid orders are treated as final once placed; in genuine cases resolution is provided as store credit at LURI’s discretion.
How do I raise a return request?
Log in at luristore.com with your registered email or phone, go to My Orders, select the item, choose your reason and submit, attaching photographs if you are reporting damage or a defect. You will receive status updates by email and SMS.
For questions about returns, exchanges, cancellations, or anything on this page, contact us. We aim to respond to all pending queries within 24 working hours.
support@luristore.com
+91 77 99 22 36 37
Monday to Saturday, 11:00 AM – 7:00 PM IST
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